Warranty: We offer a lifetime warranty on the Upseat. If you have any issues with the quality of the product, please contact us, and we will be happy to replace any defective item. We offer a one year warranty on the Upseat tray.
Returns: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. To initiate a return, please send us an email at firstname.lastname@example.org and send your item to one of the addresses below:
Refunds (If Applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (If Applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to one of the addresses below:
For American Customers:
Upseat Returns, c/o Innovative Integrated Solutions, LLC
1100 Military Rd, Kenmore, NY 14217
For Canadian Customers:
Upseat Returns, c/o JIT Corp
355 Champagne Dr, North York, ON M3J 2C6
Please Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.