CONTACT US

Contact Our Customer Care Team

Live Chat

Mon to Fri, 10AM - 4PM EST

Phone

1-888-977-1129

Email

info@nuvate.com

CONTACT US

Contact Our Customer Care Team

Live Chat

Monday to Friday

10AM - 4PM EST

Phone

1-888-977-1129

Email

info@nuvate.com

Frequently Asked Questions

What age can a baby use the Upseat?

The Upseat Baby Floor and Booster seat is ideal for babies and toddlers from ages 4 months to 2 years. However, every baby is different and the more important factor of when to begin using the Upseat is when your little one has head/neck control, and this usually occurs somewhere around 4 months old.

What materials is the Upseat made of?

The seat is made from polyurethane foam and the tray is made from food grade ABS plastic. The Upseat’s materials are safe for children to use and do not contain any led, phthalates or BPA.

How much time do you recommend using the Upseat per day?

Every baby is different, so we recommend that you consult with your physical therapist. However, we work closely with several physical therapists, and they have recommended that parents put their babies in the Upseat for short periods of time and then progressively increase the amount of time.

What is your return policy?

You can return your Upseat or Upseat Boost for free within 30 days of your order. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please fill out the form here or email us at info@nuvate.com.

We also offer a lifetime warranty on the Upseat. If you have any issues with the quality of the product, please contact us, and we will be happy to replace any defective item. We offer a one year warranty on the Upseat tray.

Do you offer replacement items for broken parts?

Yes! We deeply care about our customers. If you have a broken tray or strap, please contact us at 1-888-977-1129 or info@nuvate.com and we will happily send you a new item.

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Our Headquarters

295 Robinson St., Oakville, ON, L6J 1G7, Canada