Frequently Asked Questions
What age can a baby use the Upseat?
The Upseat Baby Floor and Booster seat is ideal for babies and toddlers from ages 4 months to 2 years. However, every baby is different and the more important factor of when to begin using the Upseat is when your little one has head/neck control, and this usually occurs somewhere around 4 months old.
What materials is the Upseat made of?
The seat is made from polyurethane foam and the tray is made from food grade ABS plastic. The Upseat’s materials are safe for children to use and do not contain any led, phthalates or BPA.
How much time do you recommend using the Upseat per day?
Every baby is different, so we recommend that you consult with your physical therapist. However, we work closely with several physical therapists, and they have recommended that parents put their babies in the Upseat for short periods of time and then progressively increase the amount of time.
What is your return policy?
Warranty: We offer a lifetime warranty on Upseats and Upseat Boosts for Canadian, American and British customers. If you have any issues with the quality of the product, please contact us and we will be happy to replace any defective item. We offer a one year warranty on the Upseat tray for Canadian, American and British customers. Unfortunately, we will not be able to process replacement items for other countries at this time.
Returns: You can return your new Upseat or Upseat Boost for free within 30 days of your order being delivered. If 30 days have gone by, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please fill out the form below. We will get back to you within 1 business day. At this time, we are only able to accept returns from American and Canadian customers. Please note, returns are only accepted for the Upseat and Upseat Boost purchased from www.theupseat.com. We do not accept returns from third party distributors or for our Refurbished Upseat.
Do you offer replacement items for broken parts?
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327 Glover Road, Unit 3, Stoney Creek, ON L8E 5M2, Canada