SHIPPING POLICY

We’re excited to offer shipping to Canada, the United States, and the United Kingdom!

• Free Shipping: All orders within the Continental USA, Canada, and the UK enjoy free shipping with delivery typically between 2–5 business days.

• Additional Fees: Orders shipped to Alaska or Hawaii will incur a flat fee of $19.99.

• We strive to get your Upseat products to you as quickly as possible and will keep you updated every step of the way.

RETURN POLICY

We want you to feel confident that Upseat is the perfect fit for your family. That’s why we offer a 30-day risk-free trial from the date your order arrives. If you’re not completely satisfied, you can return your item for a full refund, as long as these simple conditions are met:

1. Original Packaging: Please keep the original box during your trial period. Returns must be made in their original packaging. Items returned without original packaging will incur a restocking fee.

2. Complete Items: All parts must be included for a full refund.

Once we receive your return and verify it meets the above conditions, we’ll process your refund back to your original payment method. Please note that Upseat reserves the right to deny returns that don’t meet these criteria.

To initiate a return, visit our Returns Portal for a hassle-free process.

ORDER CANCELLATION POLICY

Changed your mind? No problem! You can cancel your order within 2 hours of placing it.

• Simply click the "View Your Order" button in your confirmation email and select "Cancel" if you’re still within the 2-hour window.

• After this period, we’re unable to cancel orders as they’re already being processed for shipping.

LIFETIME WARRANTY

We stand by the quality of our products. Upseat offers a lifetime warranty on all products (excluding refurbished products) purchased in Canada, the USA, and the UK.

If you experience any issues with your product’s quality, contact us at info@nuvate.com for a free replacement.

If only a part of your Upseat product is broken or faulty (ex: tray, strap) click the button below to get a free replacement part.

REFURBISHED PRODUCTS POLICY

All of our refurbished products are final sale and come with a one-year limited warranty.

UPSEAT PURCHASES FROM OTHER RETAILERS

If you purchased your Upseat product from another retailer, please contact them directly to handle returns according to their policies.

For product issues, our team is here to help! Reach out to us at info@nuvate.com or call us at 1-888-977-1129 for support.