FAQ

Upseat

What age can a baby use the Upseat?

The Upseat Baby Floor and Booster seat is ideal for babies and toddlers from ages 4 months to 2 years. However, every baby is different and the more important factor of when to begin using the Upseat is when your little one has head/neck control, and this usually occurs somewhere around 4 months old.

How much does a baby have to weight to use the Upseat?

The Upseat Floor and Booster Seat has a weight capacity of 30 lbs or 13.6 kg.

What accessories does the Upseat come with?

Each Upseat comes with a safety harness strap, a large tray, and booster seat conversion straps, at no extra cost.

How much time do you recommend using the Upseat per day?

Every baby is different, so we recommend that you consult with your physical therapist. However, we work closely with several physical therapists, and they have recommended that parents put their babies in the Upseat for short periods of time and then progressively increase the amount of time.

What is the height of the Upseat's backrest?

From the seat portion to the top of the Upseat, the backrest is 8" high.

What materials is the Upseat made of?

The seat is made from polyurethane foam and the tray is made from food grade ABS plastic. The Upseat’s materials are safe for children to use and do not contain any led, phthalates or BPA.

How do you clean the Upseat?

We recommend wiping down the Upseat with a damp wash cloth and soap. Please do not submerge the Upseat in water or put the Upseat in the dishwasher. To clear the side slits of any food, simply remove the booster seat straps and slide your finger in between with wet cloth.

Is the tray dishwasher safe?

We don’t recommend that you put the tray in the dishwasher. While most manufacturers of high quality plastic (ABS) baby products do say that they are dishwasher safe, the reality is that heat from the dishwasher can create small (10um) non-visible fractures in the plastic, which can harbour bacteria. We recommend lukewarm water and soap under the tap.

Can I put the straps in the laundry machine?

If your Upseat's straps become dirty, we recommend that you hand-wash them using warm water and soap. We don't recommend putting them in the laundry, as the plastic buckles may break off.

How wide is the tray?

The Upseat’s large removable tray is almost 16.5" wide.

What do I do if my baby is extra mobile in the Upseat?

If your baby is starting to lean backwards, it may be time to start using the Upseat as a booster seat only. Simply use the booster seat conversion straps, and your wiggly baby will be safely secured.

What is the width of the leg opening?

The Upseat’s leg openings are 4 inches, significantly wider than other baby seats, and wide enough to accommodate the healthiest thigh sizes.

What are the dimensions of the Upseat?

Leg openings = 4"

From pommel to back of the seat = 6.5"

From bottom of the seat to the top of back rest = 8"

For image depiction, click here.

Where do I find the model/series number and the manufacture date?

The numbers are stamped at the bottom of the seat, either in the centre or deep in the pommel.

My Upseat look like it's not in its original condition. Do you sell used products?

We do not sell used Upseats. However, if your Upseat arrived in a ripped bag or if you have other concerns, please reach out to us and we'll make it right.

Note: We make our Upseats like you bake a cake, and bubbles or small imperfections may form due to this process. This is normal and your Upseat is perfect to use!

My baby is starting to feel snug in the Upseat. Now what?

If your baby is starting to feel snug in the Upseat, it may be time to transition them to the Upseat Boost! The Boost is for children 18M+ and continues to encourage upright posture.

Upseat Boost

What age can a toddler use the Upseat Boost Children's Booster Seat?

The Upseat Boost is suitable for children able to sit up unassisted (minimum of 18 months old) and up to 5 years or a maximum weight of 50 lbs/22 kgs.

How much extra height does the Upseat Boost give?

The Boost gives children an extra 4-5" (10-12 cm) of added height.

What materials is the Upseat Boost made of?

The Upseat Boost is made from polyurethane foam. The Upseat Boost's materials are safe for children to use and do not contain any led, phthalates or BPA.

What accessories does the Upseat Boost come with?

Each Upseat Boost comes with a 3-point harness and adjustable booster seat chair straps.

Returns

What is your return policy?

You can return your Upseat or Upseat Boost for free within 30 days of your order. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please fill out the form here or email us at info@nuvate.com.

We also offer a lifetime warranty on the Upseat. If you have any issues with the quality of the product, please contact us, and we will be happy to replace any defective item. We offer a one year warranty on the Upseat tray.

Do you offer replacement items for broken parts?

Yes! We deeply care about our customers. If you have a broken tray or strap, please contact us and we will happily send you a new item.

Afterpay

How do I use Afterpay?

Shop theupseat.com as usual — just choose "Afterpay" as your payment method at checkout, register with Afterpay and provide payment details (they accept domestic debit and credit cards and AMEX). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order — it’s that easy!

Where can I use Afterpay?

Afterpay can only be used on purchases made on theupseat.com website.

How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. Three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust your amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Can I use Afterpay if I'm an international customer?

Afterpay is currently only offered to American and Canadian customers who have a US/Canadian billing address, US/Canadian shipping address, a US/Canadian Visa, Mastercard (credit or debit card), or AMEX, and a US/Canadian mobile phone number.

Note: Please ignore the US Only messaging in the Afterpay popup. This is a communication error that Afterpay is working to fix.

When will my items be delivered if I use Afterpay?

Like any Upseat order, Afterpay orders are delivered within our standard shipping timeframes.

What if I can't pay an Afterpay installment?

Afterpay is a free service when you pay on time - there are no upfront fees charged or any interest incurred.

The only fees that may be incurred by shoppers are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.

Late fees for shoppers in the USA are capped at 25% of the order value. 

Please see the Afterpay American Installment Agreement here and the Canadian Installment Agreement here.

How do I return or exchange an item purchased with Afterpay?

Afterpay returns follow our standard return process. Click here for more information about our Return Policy. Afterpay will be notified of your return and refund payment accordingly.

If you have a question or concern about your Afterpay order, please contact Afterpay support at info@afterpay.com

Is using Afterpay bad for my credit score?

Afterpay does not affect your credit score or credit rating. Your credit score can be impacted when somebody does a credit check on you or if you are reported as paying debts late. However, at Afterpay, they never do credit checks or report late payments. They don’t believe in preventing people from accessing Afterpay because they may have had an old debt from a long time ago. And they don’t believe that missing a payment with Afterpay should result in a bad credit history - especially when the average purchase is only around $150. Afterpay's main aim is always to help you spend responsibly, and they take a lot of steps to help ensure this, including pausing your account when you miss a payment.

Where can I find out more about Afterpay?

Visit the Afterpay website here for a comprehensive list of FAQs. Check out Afterpay’s Privacy Policy here.

If you have a question about your Afterpay account or order, please contact Afterpay's customer support at info@afterpay.com or use the contact form here.

Contact Us

Have additional questions about the Upseat, your order or general inquiries?