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FAQ

FAQ

Upseat

What age can a baby use the Upseat?

The Upseat Baby Floor and Booster seat is ideal for babies and toddlers from ages 4 months to 2 years. However, every baby is different and the more important factor of when to begin using the Upseat is when your little one has head/neck control, and this usually occurs somewhere around 4 months old.

How much does a baby have to weight to use the Upseat?

The Upseat Floor and Booster Seat has a weight capacity of 30 lbs or 13.6 kg.

What accessories does the Upseat come with?

Each Upseat comes with a safety harness strap, a large tray, and booster seat conversion straps, at no extra cost.

How much time do you recommend using the Upseat per day?

Every baby is different, so we recommend that you consult with your physical therapist. However, we work closely with several physical therapists, and they have recommended that parents put their babies in the Upseat for short periods of time and then progressively increase the amount of time.

What is the height of the Upseat's backrest?

From the seat portion to the top of the Upseat, the backrest is 8" high.

What materials is the Upseat made of?

The seat is made from polyurethane foam and the tray is made from food grade ABS plastic. The Upseat’s materials are safe for children to use and do not contain any led, phthalates or BPA.

Is the tray dishwasher safe?

We don’t recommend that you put the tray in the dishwasher. While most manufacturers of high quality plastic (ABS) baby products do say that they are dishwasher safe, the reality is that heat from the dishwasher can create small (10um) non-visible fractures in the plastic, which can harbour bacteria. We recommend lukewarm water and soap under the tap.

How wide is the tray?

The Upseat’s large removable tray is almost 16.5" wide.

What do I do if my baby is extra mobile in the Upseat?

If your baby is starting to lean backwards, it may be time to start using the Upseat as a booster seat only. Simply use the booster seat conversion straps, and your wiggly baby will be safely secured.

What is the width of the leg opening?

The Upseat’s leg openings are 4 inches, significantly wider than other baby seats, and wide enough to accommodate the healthiest thigh sizes.

Where do I find the model/series number and the manufacture date?

The numbers are stamped at the bottom of the seat, either in the centre or deep in the pommel.

My Upseat look like it's not in its original condition. Do you sell used products?

We do not sell used Upseats. However, if your Upseat arrived in a ripped bag or if you have other concerns, please reach out to us and we'll make it right.

Note: We make our Upseats like you bake a cake, and bubbles or small imperfections may form due to this process. This is normal and your Upseat is perfect to use!

My baby is starting to feel snug in the Upseat. Now what?

If your baby is starting to feel snug in the Upseat, it may be time to transition them to the Upseat Boost! The Boost is for children 18M+ and continues to encourage upright posture.

Upseat Boost

What age can a toddler use the Upseat Boost Children's Booster Seat?

The Upseat Boost is suitable for children able to sit up unassisted (minimum of 18 months old) and up to 5 years or a maximum weight of 50 lbs/22 kgs.

How much extra height does the Upseat Boost give?

The Boost gives children an extra 4-5" (10-12 cm) of added height.

What materials is the Upseat Boost made of?

The Upseat Boost is made from polyurethane foam. The Upseat Boost's materials are safe for children to use and do not contain any led, phthalates or BPA.

What accessories does the Upseat Boost come with?

Each Upseat Boost comes with a 3-point harness and adjustable booster seat chair straps.

Returns

What is your return policy?

You can return your Upseat or Upseat Boost for free within 30 days of your order. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please fill out the form here or email us at info@nuvate.com.

We also offer a lifetime warranty on the Upseat. If you have any issues with the quality of the product, please contact us, and we will be happy to replace any defective item. We offer a one year warranty on the Upseat tray.

Do you offer replacement items for broken parts?

Yes! We deeply care about our customers. If you have a broken tray or strap, please contact us and we will happily send you a new item.

Contact Us

Have additional questions about the Upseat, your order or general inquiries?