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Upseat FAQs

Below is a list of frequently asked questions about the Upseat and frequently asked baby multi seat questions.

Upseat FAQs

The Upseat floor and booster seat is ideal for babies and toddlers from ages 4 months to 2 years. However, every baby is different and the more important factor of when to begin using the Upseat is when your little one has head/neck control, and this usually occurs somewhere around 4 months old.
The Upseat floor and booster seat has a weight capacity of 30 lbs or 13.6 kg.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To learn more about eligibility, visit our Refunds & Exchanges page: https://theupseat.com/policies/refund-policy.

We do however offer a lifetime warranty on the Upseat. If you have any issues with the quality of the product, please contact us, and we will be happy to replace any defective item. We offer a one year warranty on the Upseat tray.
Each Upseat comes with a safety harness strap, a large tray, and booster seat conversion straps, at no extra cost.
From the seat portion to the top of the Upseat, the backrest is 8" high.
The seat is made from polyurethane foam and the tray is made from food grade ABS plastic. The Upseat’s materials are safe for children to use and do not contain any led, phthalates or BPA.
We don’t recommend that you put the tray in the dishwasher. While most manufacturers of high quality plastic (ABS) baby products do say that they are dishwasher safe, the reality is that heat from the dishwasher can create small (10um) non-visible fractures in the plastic, which can harbour bacteria. We recommend lukewarm water and soap under the tap.
The Upseat’s large removable tray is almost 16.5" wide.
The Upseat’s leg openings are 4 inches, significantly wider than other baby seats, and wide enough to accommodate the healthiest thigh sizes.
The numbers are stamped at the bottom of the seat, either in the centre or deep in the pommel.
Every baby is different, so we recommend that you consult with your physical therapist. However, we work closely with several physical therapists, and they have recommended that parents put their babies in the Upseat for short periods of time and then progressively increase the amount of time.
If your baby is starting to lean backwards, it may be time to start using the Upseat as a booster seat only. Simply use the booster seat conversion straps, and your wiggly baby will be safely secured.

We do not sell used Upseats. However, if your Upseat arrived in a ripped bag or if you have other concerns, please reach out to us and we'll make it right.

Note: We make our Upseats like you bake a cake, and bubbles or small imperfections may form due to this process. This is normal and your Upseat is perfect to use!

If your baby is starting to feel snug in the Upseat, it may be time to transition them to the Upseat Boost! The Boost is for children 18M+ and continues to encourage upright posture.

Upseat Boost FAQs

The Upseat Boost is suitable for children able to sit up unassisted (minimum of 18 months old) and up to 5 years or a maximum weight of 50 lbs/22 kgs.
The Boost gives children an extra 4-5" (10-12 cm) of added height.
Each Upseat Boost comes with a 3-point harness and adjustable booster seat chair straps.
The Upseat Boost is made from polyurethane foam. The Upseat Boost's materials are safe for children to use and do not contain any led, phthalates or BPA.

Unable to find satisfactory answers ? Contact Support