Contact Our Customer Care Team
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Contact Our Customer Care Team
Frequently Asked Questions
What age can a baby use the Upseat?
The Upseat Baby Floor and Booster seat is ideal for babies and toddlers from ages 4 months to 2 years. However, every baby is different and the more important factor of when to begin using the Upseat is when your little one has head/neck control, and this usually occurs somewhere around 4 months old.
What materials is the Upseat made of?
The seat is made from polyurethane foam and the tray is made from food grade ABS plastic. The Upseat’s materials are safe for children to use and do not contain any led, phthalates or BPA.
How much time do you recommend using the Upseat per day?
Every baby is different, so we recommend that you consult with your physical therapist. However, we work closely with several physical therapists, and they have recommended that parents put their babies in the Upseat for short periods of time and then progressively increase the amount of time.
What is your return policy?
Returns:
You can return your new Upseat product for free within 30 days of delivery. After 30 days, we are unable to offer refunds. To qualify for a return:
- The item must be in the same condition as received.
- It must be in the original packaging.
To start a return, please visit upseat.returnscenter.com
Important Notes:
- Returns are only accepted for purchases made on www.theupseat.com
- We do not accept returns for items purchased through third-party distributors or for Refurbished products.
Refunds (If Applicable):
Once we receive and inspect your returned item, we’ll notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 10 business days.
Exchanges (If Applicable):
We only replace items if they are defective or damaged. For exchanges, please email us at info@nuvate.com.
Lifetime Warranty:
We offer a lifetime warranty on all Upseat products (excluding refurbished items) for customers in Canada, the USA, and the UK. If you experience any quality issues, contact us for a free replacement of any defective item.
Tray Warranty:
The Upseat tray is covered by a one-year warranty for Canadian, American, and British customers.
Please note: At this time, we cannot process warranty replacements for customers in other countries.
Do you offer replacement items for broken parts?
Yes! We deeply care about our customers. If you have a broken tray or strap, please contact us at 1-888-977-1129 or fill out the contact form below and we will happily send you a new item.
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Our Headquarters
327 Glover Road, Unit 3, Stoney Creek, ON L8E 5M2, Canada