SHIPPING POLICY

We’re excited to offer shipping to Canada, the United States, and the United Kingdom!

• Free Shipping: All orders within the Continental USA, Canada, and the UK enjoy free shipping with delivery typically between 2–5 business days.

• Additional Fees: Orders shipped to Alaska or Hawaii will incur a flat fee of $19.99.

• We strive to get your Upseat products to you as quickly as possible and will keep you updated every step of the way.

RETURN POLICY

We want you to feel confident that Upseat is the perfect fit for your family. That’s why we offer a 30-day risk-free trial from the date your order arrives. If you’re not completely satisfied, you can return your item for a full refund, as long as these simple conditions are met:

1. Original Packaging: Please keep the original box during your trial period. Returns must be made in their original packaging. Items returned without original packaging will incur a restocking fee.

2. Complete Items: All parts must be included for a full refund.

Once we receive your return and verify it meets the above conditions, we’ll process your refund back to your original payment method.

Please note, at checkout, you can choose to add optional protection that provides two benefits:

• Free return shipping – Covers the cost of your return label if you need to send something back.
• Package protection – Protects your order in case of loss, damage, or theft during transit.

If this protection is not added at checkout, customers are responsible for the cost of return shipping.

To initiate a return, visit our Returns Portal for a hassle-free process.

ORDER CANCELLATION POLICY

Changed your mind? No problem! You can cancel your order within 2 hours of placing it.

• Simply click the "View Your Order" button in your confirmation email and select "Cancel" if you’re still within the 2-hour window.

• After this period, we’re unable to cancel orders as they’re already being processed for shipping.

LIFETIME WARRANTY

We stand behind the quality of every Upseat product. All new products purchased in Canada, the USA, and the UK are backed by a lifetime warranty (excluding refurbished items). Warranty claims require proof of purchase. If proof of purchase is not available, your Upseat will still be covered for up to 6 months from the manufacturing date, which can be found on the bottom of the product.

If you experience any issues with your product’s quality, contact us at info@nuvate.com for a free replacement.

If only a part of your Upseat product is broken or faulty (ex: tray, strap) click the button below to get a free replacement part.

REFURBISHED PRODUCTS POLICY

All of our refurbished products are final sale and come with a one-year limited warranty.

UPSEAT PURCHASES FROM OTHER RETAILERS

If you purchased your Upseat product from another retailer, please contact them directly to handle returns according to their policies.

For product issues, our team is here to help! Reach out to us at info@nuvate.com or call us at 1-888-977-1129 for support.